IDC TRAINING HOUSE APP– TERMS & CONDITIONS

1. GENERAL

These Terms & Conditions apply to all participants registering for any training program organized by IDC Training House Sdn. Bhd. (IDCTH).

By submitting a registration, participants and/or companies agree to be bound by these terms.

2. REGISTRATION & CONFIRMATION

2.1 Registration is considered confirmed only upon:

• Successful payment completed through the app, AND
• Submission of completed Registration Form

2.2 IDC reserves the right to decline or defer registration if requirements are not fulfilled.

3. PAYMENT TERMS

3.1 Non-HRDC Participants

• Full payment (100%) must be made within the app
• Payment must be completed before the commencement of training

3.2 HRDC Participants

• A minimum 30% upfront payment is required to secure the seat
• Full payment must be settled before the examination deadline

3.2.1 If HRDC approval is less than the total course fee:

• The balance must be settled 10–14 days before training commencement

4. EXAMINATION REQUIREMENTS

4.1 All TÜV / IHRC certification programs are competency-based.

4.2 For HRDC participants:

• Examination is mandatory

4.3 Examination details:

• Conducted within 1 month after training
• Mode: Online (Computer-Based)

5. CANCELLATION, POSTPONEMENT & REPLACEMENT

5.1 General Conditions

• All requests must be submitted in writing
• Verbal requests will not be accepted

5.2 Non-HRDC Participants

Postponement:

• Less than 14 working days → 50% fee penalty applies

Cancellation / No-show:

• Less than 14 working days → 100% fee applies
• No refund will be granted

5.3 HRDC Participants

• Cancellation is not allowed
• Replacement of participant is permitted at no additional cost

Postponement:

• Less than 14 working days → 50% fee penalty applies

6. REFUND POLICY

6.1 No refund will be granted for:

• Late cancellation
• No-show
• Failure to attend

6.2 If IDC cancels the program due to unforeseen circumstances:

• Participants may choose:
  • Full refund, OR
  • Transfer to the next available session

6.3 Refunds (if applicable) will be processed within 14 working days

7. COURSE CHANGES & DISCLAIMER

7.1 IDC reserves the right to:

• Modify course content
• Change trainer, schedule, or venue
• Reschedule or cancel programs if necessary

7.2 IDC shall not be liable for:

• Travel costs
• Accommodation costs
• Any indirect or consequential losses

8. FEES & TAXES

8.1 All fees are quoted in Malaysian Ringgit (MYR).

8.2 Fees are exclusive of applicable taxes unless stated.

8.3 For international transactions:

• Fees may be subject to currency fluctuation adjustments

9. PAYMENT METHODS

Accepted methods:

• Bank Transfer

Cash payments are not accepted.

10. NON-PAYMENT

10.1 Any outstanding payment must be settled:

• At least 10 days before training

10.2 Failure to do so may result in:

• Cancellation of seat
• Forfeiture of payment made

11. PARTICIPANT RESPONSIBILITY

Participants are responsible for:

• Ensuring attendance
• Meeting eligibility requirements
• Completing examination requirements

IDC will not be responsible for:

• Failure to attend
• Failure to complete certification

12. INTELLECTUAL PROPERTY

All course materials:

• Are the property of IDC Training House or its partners
• Cannot be reproduced, shared, or distributed without permission

13. DATA COLLECTION & CONSENT

13.1 By registering, participants agree that IDC Training House Sdn. Bhd. may collect, store, and process personal and company data for operational and administrative purposes.

13.2 Data collected may include (but not limited to):

• Full name
• Contact details (email, phone number)
• Company information
• Identification details (if required for certification)
• Training and certification records

14. PURPOSE OF DATA USAGE

14.1 Participant data will be used for:

• Training registration and administration
• Certification processing (TÜV, IHRC, or relevant bodies)
• Issuance of certificates and records
• Communication regarding training, updates, and schedules
• Internal analysis for competency development and program improvement

15. DATA SHARING & THIRD PARTIES

15.1 Participants agree that IDC may share relevant data with:

• Certification bodies (e.g. TÜV Nord, IHRC)
• Training partners or affiliated organizations
• Regulatory bodies (if required)

15.2 IDC will not sell or misuse participant data for unrelated third-party commercial purposes.

16. MARKETING & COMMUNICATION CONSENT

16.1 By registering, participants agree to receive:

• Training updates
• Industry-related programs
• Promotional materials

16.2 Participants may opt out of marketing communication at any time by notifying IDC.

17. DATA SECURITY, RETENTION & USER RIGHTS

17.1 IDC will take reasonable measures to protect participant data against:

• Unauthorized access
• Loss or misuse

17.2 Data may be retained for:

• Certification tracking
• Audit and compliance purposes
• Future verification requests